Legal

Shipping & Delivery Policy

Effective Date: April 2026

1. Overview

This Shipping and Delivery Policy outlines the terms under which Muchhad Foods And Beverages ('we', 'us', 'our') delivers orders placed on www.muchhadeats.in to our customers across India.

2. Delivery Partners

All orders placed on our website are fulfilled through trusted third-party logistics partners including but not limited to Shiprocket and Delhivery. We reserve the right to change our logistics partners without prior notice to the customer.

3. Delivery Timelines

LocationEstimated Delivery Time
Delhi NCR2–3 Business Days
Rest of India3–5 Business Days
Note: Business days refer to Monday to Saturday, excluding public holidays. Delivery timelines are estimates and not guaranteed; delays may occur due to weather, strikes, or other unforeseen events.

4. Order Processing

All orders are processed within 24 hours of payment confirmation on business days. Orders placed on Sundays or public holidays will be processed on the next business day. You will receive an email/SMS confirmation with a tracking number once your order is dispatched.

5. Shipping Charges

Shipping charges (if any) are displayed at the time of checkout. We reserve the right to modify shipping charges at any time. Occasionally, we may offer free shipping as part of promotional campaigns.

6. Failed Delivery / Non-Delivery

If delivery fails due to an incorrect address provided by the customer, or if the customer is unavailable at the time of delivery after 2 attempts, the package may be returned to us. Re-shipping charges shall be borne by the customer.

We shall not be liable for delays caused by our logistics partners once the order has been dispatched.

7. Damaged in Transit

If your product arrives damaged due to transit issues, please refer to our Refund and Return Policy and raise a complaint within 48 hours of delivery with photographic evidence.

8. Governing Law

This Policy is governed by the laws of India and the jurisdiction of courts in New Delhi.